Welcome to a transformative journey through the world of customer service with the enlightening book, Behind the Chair. Authored by a seasoned professional with over 30 years of experience in the service industry, this book provides a unique perspective and valuable insights into enhancing your customer service skills. It is designed for anyone who has ever aspired to work in the service industry, who seeks to improve themselves, or who simply wishes to gain a deeper understanding of life and its myriad experiences.

The author shares personal stories and reflections that aim to rekindle your connection to your purpose, both in business and in life. With a candid approach, he opens up about his experiences, hoping to inspire readers to adopt a renewed mindset towards the service industry. This book is not just a guide; it’s an invitation to reflect and rethink how you perceive customer service and your role within it.

Throughout Behind the Chair, you will discover essential tools and qualities necessary for success in the service sector, particularly from a barber’s perspective. You will learn the importance of treating others how you want to be treated and uncover various tools of service that can help you thrive in your career.

Moreover, this book encourages readers to engage with their aspirations actively. You will be prompted to list what you want in your journey, while also enjoying humorous anecdotes drawn from real-life barbershop experiences. These stories not only entertain but also serve to illustrate key lessons in customer service.

By the end of your reading, you will find yourself feeling refreshed and motivated. Behind the Chair is more than just a book; it serves as a roadmap for enhancing, rebuilding, and motivating your journey through life and work. It offers a fast track to kickstart your growth and helps you think critically about the role of customer service in your professional life.

In conclusion, Behind the Chair is a must-read for anyone looking to enhance their customer service skills, whether you are part of the service industry or simply wish to improve your interactions with others. It redefines what it means to serve and inspires readers to approach their careers and lives with renewed vigor and purpose.