‘Behind The Chair’ is a transformative book that offers invaluable insights into the salon industry. Written by a seasoned cosmetology expert with over 34 years of experience, this guide is designed to inspire and educate beauty professionals everywhere. The author, Lisa, brings a wealth of knowledge from her journey as a salon owner and educator, providing readers with essential tools to build clientele and enhance their overall business practices.

This book goes back to the fundamentals, delivering straightforward advice and practical techniques that can significantly improve client relationships. As you delve into its pages, you will uncover first-hand knowledge and helpful hints that can help prevent common mistakes before they occur. Whether you are a new student entering the field or a seasoned stylist looking to refresh your skills, ‘Behind The Chair’ is an indispensable resource.

Lisa emphasizes the importance of customer service and proper etiquette in the salon environment. Readers will learn how to respect their clients and the community, making this book a great teaching tool for anyone who works with the public. It provides customer service guidelines that are applicable not only in the beauty industry but also in any field where interpersonal interactions are crucial.

Readers have praised ‘Behind The Chair’ for its straightforward approach and practical advice. One reviewer, L.V., noted, ‘Good information for anyone that works with the public. Great teaching tool for customer service purposes. Shows how to be respectful to your stylist and the community.’ Another, S.G., stated, ‘This book tells it like it is. This is what people need to know.’

This book is not just for hairdressers; it is for anyone looking to improve their customer service skills and understand the intricacies of working in a service-oriented industry. With its easy-to-read format and engaging content, ‘Behind The Chair’ will change the way you view the salon world and enhance your professional relationships.

In conclusion, ‘Behind The Chair’ is a must-have resource for both budding cosmetologists and experienced stylists alike. Its practical insights and focus on fundamental principles make it an essential addition to any beauty professional’s library. Whether you are looking to refine your skills or gain new perspectives on client interactions, this book is the perfect companion on your journey in the beauty industry.